Shipping, Order, & Return Policy
Orders & Shipping: Once an order is submitted, we cannot change, delete or add any items to the order. This is done to avoid mistakes and to have the order processed as quickly as possible. However, if an item is out of stock, we will contact you to notify you of a replacement. Please note that we try to process and ship all orders within 24-48 hrs, however, there are times when this cannot be achieved for various reasons, i.e. not enough time to set up the order or too many items. We always try our best to serve you.
Credit Card Orders: We may contact you if the amount is reasonably high or the billing and shipping addresses are different. We may request a copy of some form of identification (such as a driver's license or credit card) to be faxed or emailed to us. This is done for your protection and to avoid fraud. Fraud is a prevalent problem today, but we are committed to ensuring your protection. Please note all shipments leave our premises with a signature required. If this is not acceptable for you please indicate that on "additional shipping instructions" when checking out.
Returns: All purchases on Pure Krush products are final; we cannot credit, refund or exchange these items due to the nature of the product. Please note if an error occurs on our part, we will gladly correct our error. If any errors or shortages occur on our part, you have 48 hours from the reception of your order to contact us so we may correct the situation. Any claims made after that will be denied, so please inspect your package carefully upon receipt. If an error or shortage does occur, we will correct it immediately. No unauthorized returns will be accepted or credited.
Freight Damage: A claim of freight damage must be reported within 24 hours of delivery. The claim must be made to the freight carrier and to Pure Krush. We guarantee that all products leave our warehouse packed safely. However, damages do occasionally happen during transit.
Price Changes: Prices are subject to change without prior notice. Prices in effect at the time of shipment shall apply.
Errors: Every effort is made for this website to be completely accurate. However, an occasional error may occur. Therefore, we reserve the right to bill at corrected prices.
Altered Products: Pure Krush is not responsible for the products you create from our supplies. You alone are responsible for product and recipe testing to ensure compatibility, safety, and desired outcome.
Liability: By using our products, you accept all liability for your finished product.
Customer Handling: By using our products, you accept responsibility and liability for the handling of all material.
Personal information is defined in the Regulation and is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include an individual's name, address, contact number and email address.
Collection of Personal Information:
We may collect personal information in a variety of ways, including:
(a) from you directly (such as when you interact with us in writing, electronically or by telephone);
(b) when you visit and communicate with us through our Website or social media sites;
(c) when you complete a transaction with us; or
(c) when you participate in any competition or promotion run by us.
The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a consumer, supplier, contractor, job applicant or in some other capacity. For example, if you are a consumer, we may collect:
(a) your name;
(b) your contact details including your email, home/delivery address and billing address;
(c) your payment details; and
(d) other personal information that we collect in the course of a transaction or that you provide to us when you contact us.
If you deal with us in some other capacity (for example, as a supplier, contractor or job applicant), we may collect your name and contact details and any other information you choose to provide to us. We may also collect details of the interactions that you have with us.
We only collect sensitive information (also called special categories of personal data) in circumstances where you consent to the collection of this information (unless we are otherwise required or authorized by or under law to do so). Sensitive information includes health information and information about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious beliefs and criminal history. In the event consent was given, you have the right to withdraw such consent given at any time by sending a written notice or e-mail to us. See contact details below.
If you are or become an employee of Pure Krush, the handling of your personal information may be exempt from any regulation if it is directly related to your current or former employment relationship with us.
Using and Disclosing Your Personal Information and Lawful Basis of Processing:
We collect and use personal information for a range of purposes, including to:
(a) supply our products and process payment for our products;
(b) respond to your inquiries and provide you with information about, or samples of, our products;
(c) if you enter one of our competitions or promotions, administer your participation in that competition or promotion;
(d) deal with any complaints or feedback you have;
(e) conduct research and development;
(f) manage our relationships with our business customers, suppliers and contractors; and
(g) consider job applicants for current and future employment.
We may use your information for other purposes required or authorized by or under law (including purposes for which you have provided your consent),for the purpose of other legitimate interests or in order to comply with a legal duty imposed on us.
If Pure Krush is unable to collect personal information from or about you, we may not be able to respond to your inquiries or requests or do business with you.
We may use your personal information to contact you with Pure Krush news, offers and information about our products and events. In particular, when you register with our Website, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you promotional emails. You can opt out of receiving direct marketing communications at any time by using the unsubscribe function located on every email or by contacting us (using the contact details at the end of this policy).
In conducting our business, we may sometimes need to disclose personal information to third parties. These include, where appropriate, our related bodies corporate and third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. We may also disclose your personal information to other third parties and for other purposes where we are required or authorized by or under law to do so (including where you have provided your consent).
Data Processing Rules:
We process your personal information in compliance with the Regulation which is based on the processing principles set out below. Personal information must be:
(a) processed lawfully, fairly, and in a transparent manner;
(b) collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;
(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay;
(e) kept in a form which permits identification for no longer than is necessary for the purposes for which the personal data is processed;
(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
Security of Your Personal Information:
We take reasonable steps to protect the personal information we hold against loss, unauthorized access, use, modification or disclosure and against other misuse. This includes taking appropriate security and organizational measures to protect electronic materials and materials stored and generated in hard copy.
Under the Regulation you have the following rights:
(a) the right to be informed about the collection and use of personal data by us;
(b) the right of access to the personal data we hold about you;
(c) the right to rectification if any personal data we hold about you is inaccurate or incomplete;
(d) the right to be forgotten – i.e. the right to ask us to delete any personal information we hold about you;
(e) the right to restrict (i.e. prevent) the processing of the personal information;
(f) the right to data portability (obtaining a copy of the personal data to re-use with another service or organization);
(g) the right to object to us using the personal information for particular purposes; and
(h) rights with respect to automated decision making and profiling (where applicable).
Please contact us (using the contact details at the end of this policy) if you have any concerns or complaints about the manner in which Pure Krush has collected or handled your personal information. Pure Krush will inquire into your complaint and respond to you in writing within 30 days.
Contact Details and Additional Information:
If you would like more information about Pure Krush's approach to privacy, or if you wish to contact us regarding the information set out in this policy, please contact us:
• by phone: 310.595.6951
• by email: firstname.lastname@example.org
• by physical mail: PO Box 1626 Norris, TN 37828
Changes to This Policy:
We may amend this policy from time to time at our discretion. Amended versions will be posted on our website at www.purekrush.com
Description of Service: Pure Krush is providing website visitors with access to www.purekrush.com. Website visitor must provide (1) all equipment necessary for their own Internet connection, including computer and modem and (2) provide for visitor access to the Internet, and (3) pay any fees with such connection.
Disclaimer of Warranties: The site is provided by Pure Krush on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, Pure Krush makes no representations or warranties of any kind, express or implied, regarding the use or the results of this website in terms of its correctness, accuracy, reliability, or otherwise. Pure Krush shall have no liability for any interruptions in the use of this Website. Pure Krush disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore the above-referenced exclusion is inapplicable.
Limitation of Liability: Pure Krush SHALL NOT be liable for any damages whatsoever, and in particular Pure Krush shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this website or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Pure Krush has been advised of the possibility of such damages. Some jurisdictions do not allow for the limitation or exclusion of liability for incidental or consequential damages, therefore some of the above limitations are inapplicable.
Indemnification: Visitor agrees to indemnify and hold Pure Krush, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Visitor’s use of the Service, the violation of this Agreement, or infringement by Visitor, or other user of the Service using Visitor’s computer, of any intellectual property or any other right of any person or entity.
Modifications and Interruption to Service: Pure Krush reserves the right to modify or discontinue the service with or without notice to the Visitor. Pure Krush shall not be liable to Visitor or any third party should Pure Krush exercise its right to modify or discontinue the Service. Visitor acknowledges and accepts that Pure Krush does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Disclaimer Regarding Accuracy of Information: Product specifications and other information have either been provided by Pure Krush or collected from publicly available sources. While Pure Krush makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website.
Compliance with Laws: The visitor assumes all knowledge of applicable law and is responsible for compliance with any such laws. The visitor may not use the service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Visitor further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
Copyright and Trademark Information: All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2020 www.purekrush.com, with all rights reserved, or is the property of Pure Krush and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Pure Krush, is strictly prohibited. Visitors agree that they will not use any robot, spider, or other automatic devices, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Pure Krush. Pure Krush and www.purekrush.com are proprietary marks of www.purekrush.com. Pure Krush’s trademarks may not be used in connection with any product or service that is not provided by Pure Krush, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Pure Krush. All other trademarks displayed on Pure Krush’s website are the trademarks of their respective owners and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the websites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with Pure Krush. Furthermore, name trademarks and copyrights included on this site, are properties of their respective manufacturers and/or designers. Pure Krush has no affiliation with the manufacturers/designers. Our website www.purekrush.com is in compliance with the Federal Trade Commission’s STATEMENT OF POLICY REGARDING COMPARATIVE ADVERTISING. To view this Statement of Policy please visit: http://www.ftc.gov/bcp/policystmt/ad-compare.htm
Notification of Claimed Copyright Infringement: Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, www.purekrush.com designates the following individual as its agent for receipt of notifications of claimed copyright infringement; by mail: PO Box 1626 Norris, TN 37828, by telephone: 310.595.6951, or by email: email@example.com.